Select your device and get started with support

Select your product

Braun Product Parts

Where do you want to shop?

Please select your product

We are sorry that you are experiencing problems with your product.

If you would like, you can either contact our customer service team for further assistance on troubleshooting or return the product for further investigation.

Your issue requires further investigation

For the best experience when returning your product, we recommend that you register for a Braun+ account.

Did the solutions resolve the issue with the device?

If you have anything else to share, please don't hesitate to contact us.

Thank you for your feedback!

What problem do you see or experience?

What category is your problem?

User Manuals

Locale settings !DO NOT DELETE

You have some questions concerning one of our products? We are here to help you.

Contact us

Need help?

All tips and tutorials

Design and Craftsmanship

Quick links

Products

Service

logo-white

logo-dark

General settings !DO NOT DELETE

MIA Troubleshooting Survey !DO NOT DELETE

MIA Survey Score Step

Problem solved!

MIA Survey Text Box Step

What's the reason for your score?

MIA Survey Confirmation Step

Powers up but no operation

Not charging

Other

Power supply

Switch lock is on

Hair is pulled

Outer foil worn-out

Burning sensation (on skin)

Bad cutting performance

Switch / regulator not operating

Function

Set gets very hot / parts melting

Damage

Smell

Short operation time / short battery life

No battery charging

Battery

Rattle

Noise

No or faulty display

Display

Series 1, Series 3, SmartControl3, SmartControl Sportive, SmartControl ProTroubleshooting Center

Series 1, Series 3, SmartControl3, SmartControl Sportive, SmartControl Pro
Troubleshooting Center