Guarantee
We grant a 2-year guarantee on the product commencing on the date of purchase. Within the guarantee period we will eliminate any defects in the appliance resulting from faults in materials or workmanship, free of charge either by repairing or replacing the complete appliance at our discretion. Depending on availability replacement might result in a different color or an equivalent model.
This guarantee extends to every country where this appliance is supplied by Braun or its appointed distributor.
This guarantee does not cover: damage due to improper use, normal wear and tear (e.g. shaver foil or cutter block) as well as defects that have a negligible effect on the value or operation of the appliance. The guarantee becomes void if repairs are undertaken by unauthorized persons and if original Braun parts are not used.
To obtain service within the guarantee period, hand in or send the complete appliance with your sales receipt to an authorized Braun Customer Service Centre.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits given by this warranty are in addition to other rights and remedies of the consumer law.
For warranty claims please contact:
Procter & Gamble Australia Pty Ltd Level 4, 1 Innovation Road Macquarie Park, NSW 2113
Telephone (AU): 1 800 641 820
Telephone (NZ): 0 800 108 909 Email (AU and NZ): Visit link https://pgconsumersupport.secure.force.com/ContactUs/emailus
Our Warranty
This appliance is also covered by a 24 Month Replacement Warranty commencing on the date of purchase (Our Warranty).
Our Warranty applies in all States and Territories of Australia and in New Zealand and is in addition to any mandatory statutory obligations imposed on Procter & Gamble Australia Pty. Ltd., its distributors and its manufacturer. Our Warranty does not purport to exclude, restrict or modify any such mandatory statutory obligations.
Our Warranty only covers defects in the appliance resulting from faults in workmanship or materials. Therefore, if your appliance becomes faulty as a result of faults in workmanship or materials, it will be exchanged by your retailer, on presentation of proof of purchase.
Our Warranty only applies to domestic or household use of this appliance and the warranty will only apply if the correct operating instructions included with this product have been followed. For any appliance replaced under this warranty, Our Warranty ends on the expiry of the warranty period that applied to the original appliance.
Our Warranty does not cover:
A. Damage arising from improper use or operation on incorrect voltages.
B. Breakages to shaver foils, glass jars, etc.
C. Normal wear due to moving parts.
D. Repairs undertaken by unauthorized service personnel or use of non-genuine parts.
E. Appliances that are outside the warranty period or are not faulty.
This appliance is not intended for use by young children or infirm persons without supervision.
Young children should be supervised to ensure that they do not play with the appliance.
If the appliance is powered by a cord extension set or electrical portable outlet device these should be positioned so they are not subject to splashing or ingress of moisture.
To the extent permitted by the laws of the Commonwealth of Australia and New Zealand and applicable laws of a State or Territory of Australia, and without affecting any mandatory statutory obligations imposed by law, Our Warranty is given in exchange for any other rights you may have against Procter & Gamble Australia Pty. Ltd. or its distributors or manufacturer, whether at law, in tort (including negligence), in equity or under statute.
Please retain proof of purchase of this appliance. If you have any questions in relation to Our Warranty, please call our Consumer Service line (see below for numbers).
If you intend to make a claim, please telephone our Customer Service line on the numbers set out below to obtain information about your claim and any costs associated with claiming under Our Warranty. You will bear the cost of returning your product to us.
Repairs and service
If you are sending your appliance for repair under Our Warranty, please pack the appliance adequately and send it to your nearest Service Agent, at your expense. Should your Braun product require service, please call (free call) the Service Hotline for Australia or New Zealand to be referred to the Authorized Braun Service Center closest to visit.